FREQUENTLY ASKED QUESTIONS

DELIVERY

How fast is delivery? Next working day across the Republic of Ireland with DPD, when you order by 2pm, Monday to Friday.

What time do I need to order by? 2pm, Monday to Friday, for same day dispatch.

What happens if I order after 2pm on Friday or at the weekend? Your order is dispatched on Monday.

Do you dispatch or deliver on bank holidays? No. Orders placed over a bank holiday are dispatched on the next working day.

How much is delivery? Free on orders over €70. €6 on orders under €70.

Do you deliver to rural addresses and islands? Yes. We deliver to every address in the Republic of Ireland with DPD, with no rural or island exceptions.

Do you ship to Northern Ireland? Yes, at the same rates as the Republic of Ireland: free over €70, €6 under €70.

Do you ship to Europe? Yes. The shipping cost is calculated at checkout, and delivery times vary by country.

Do you ship to England, Scotland or Wales? Not currently.

What if I'm not in when DPD calls? The driver leaves a leaflet with details on how to arrange redelivery.

COLLECTION AND THE SHOP

Can I collect from your shop? Yes. Order online and collect from Unit 12, Gorey Business Park, Gorey, Co. Wexford, Y25 R653. Open Monday to Saturday, 11am to 6pm. We email you when your order is ready. Bring that email, your order number or your name.

Do you take orders by phone? No. Orders are online only.

Where are you based? Gorey, Co. Wexford. We're an Irish owned, independent shop.

RETURNS AND STOCK

How do I return something? See our refund policy.

What does the date in a product title mean? It is the best-before date. Short-dated products are listed in Clearance with the date in the title.

PRODUCTS

How much creatine should I take? 3 to 5g a day. Take it every day, including rest days. Creatine increases physical performance in successive bursts of short-term, high-intensity exercise. The effect applies to a daily intake of 3g. If you have a kidney condition or take medication, ask your doctor first.

Should I buy creatine powder or gummies? Monohydrate powder is the most researched form and is usually cheaper per serving. Gummies and chews are easier to take. Check the grams of creatine per serving on the label and compare price per serving. Our own-label creatine monohydrate 500g is €24.99, which works out at 25c per 5g serving.

What's the difference between whey concentrate and whey isolate? Isolate is filtered further than concentrate, so it has less lactose and fat. Concentrate is usually cheaper per serving.

What is clear whey? Clear whey is a whey isolate drink that mixes thin and fruity, like juice, rather than milky. See Clear Whey.

How do I choose between protein tubs? Compare protein per serving and price per serving. Both are on every product page.

Do you have your own-label products? Yes. Our own-label creatine monohydrate 500g is €24.99. See Creatine Monohydrate.

CONTACT

Email info@supplementsdirect.ie. Shop enquiries: 089 222 7765 (no phone orders).